Refund Policy

Thank you for shopping at Geni Style! We aim to provide you with high-quality fashion items and exceptional customer service. However, we understand that there may be instances where you need to return a product. Please review our refund policy below:

Eligibility for Refunds:

  • We accept returns and offer refunds within 30 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags attached.
Non-Refundable Items:
    • Certain items are non-refundable, including but not limited to:
    • Undergarments and intimate apparel
    • Accessories such as earrings (for hygiene reasons)
    • Items marked as final sale
    • Any item not in its original condition or missing parts for reasons not due to our error
    Refund Process:
      • To initiate a refund, please contact our customer service team at [insert contact information]. Provide your order number and details of the item(s) you wish to return.
      • Once your return is approved, we will provide you with a return shipping label and instructions on how to return the item(s) to us.
      • Upon receiving the returned item(s) and verifying their condition, we will process your refund.
      • Refunds will be issued to the original payment method used for the purchase. Please allow [insert number of days] for the refund to appear in your account, depending on your payment provider.
      Shipping Costs:
        • Original shipping costs are non-refundable unless the return is due to our error or a defective product.
        • You will be responsible for paying the shipping costs for returning the item(s), unless the return is due to our error or a defective product.
        Exchanges:
          • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the refund process outlined above and place a new order for the desired item.
          Damaged or Defective Items:
            • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as soon as possible.
            Store Credit:
            • In some cases, we may offer store credit instead of a refund. This credit can be used towards future purchases at Geni Style.

            • Changes to Refund Policy:

            • We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

            If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Your satisfaction is our top priority!

            Sincerely,

            Geni Style

            Address:Room 1318-19, Hollywood Commercial Center, 610 Nathan Road, Mong Kok, Kowloon,Hongkong
            Email: genistyleshop@hotmail.com
            Phone: +852 68494416