FAQ

What payment do you accpet?

  • Paypal and credit card

Where do you ship?

  • We ship worldwide from China.

How much shipping fee?

  • Order over $50.00 enjoy free shipping worldwide.
  • $9.99 for 20-35 days delivery with tracking number.
  • $15.99 for 15-20 days delivery with tracking number.
  • You can pay extra shipping to upgrade express shipping, please contact us for express shipping option.

How long does shipping take?

  • All orders are shipped out 3-5 days after receiving payment. 
  • Shipping usually take 15-20 days for delivery, if you want fast express shipping, you can select the express shipping option when check out.  
  • Shipping can be delayed further due to post office delays, weather, holidays, customs inspections, or any other factors out of our control. But we 100% resend if lost parcel.

What’s your exchange/return/refund policy?

  • You can ask for exchange and refund before parcel ship out.
  • If case have quality problem, please contact us in 7 days after you have received your items.
  • Under normal circumstances, the items you receive are the same as the order, and we do not support refunds, exchanges, and returns.
  • We are not responsible for any custom fees once the items have shipped. As we ship the product , we will set less than $10 at the amount side of that pacakage to prevent custom fees charged.

Wholesale And Reseling Policy

  • If you are wholesaler, please contact us get more discount.

Contact information

  • If you have any other questions, please email us at genshstar@gmail.com.