Return Policy

At Geni Style, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes returns are necessary. Please review our return policy below for detailed information on returning items.

1. Eligibility for Returns:

  • Items must be returned within 30 days of purchase.
  • Merchandise must be unworn, unwashed, and in its original condition with tags attached.
  • Shoes must be returned in their original box and packaging.

2. Non-Returnable Items:

  • Accessories such as jewelry, scarves, and hair accessories are final sale.
  • Items marked as final sale or clearance are not eligible for return.

3. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at genistyleshop@hotmail.com within 30 days of receiving your order.
  • Please include your order number and reason for return in your email.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping method for returns, as we cannot be held responsible for lost or damaged packages.

5. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original form of payment within 7-10 business days.
  • Original shipping charges are non-refundable.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately for assistance.
  • We will provide a prepaid return label for the return of defective or incorrect items.

8. Store Credit:

  • Alternatively, customers may opt for store credit in lieu of a refund.

9. In-Store Returns:

  • Online purchases may also be returned in person at our physical store location. Please bring your order confirmation email or packing slip.

10. Contact Us:

  • If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at genistyleshop@hotmail.com.

Thank you for shopping at Geni Style. We appreciate your business and hope to exceed your expectations with every purchase.


SEEKROAD LIMITED
Address:Room 1318-19, Hollywood Commercial Center, 610 Nathan Road, Mong Kok, Kowloon,Hongkong
Email: genistyleshop@hotmail.com
Phone: +852 68494416